SMS Texting Privacy Policy

Effective Date: April 1, 2025
Last Updated: May 5, 2025

SMS TEXT MESSAGING TERMS and CONDITIONS

By signing up for text messages, you agree to receive informational messages (appointment reminders, account notifications, etc.) from BillWell at the number provided. Message frequency varies. Msg & data rates may apply. If you require assistance, reply HELP, or you can call 602-834-5363 or email us at chiefprivacyofficer@billwell.net to reach our office. You can opt-out at any time by replying STOP. View our Privacy Policy here: https://billwell.net/privacy-policy/.

USER CONSENT

By using BillWell’s services, including signing up for text message communications, you expressly consent to collecting, using, and sharing your personal information as outlined in our Privacy Policy. You acknowledge that you have read, understood, and agree to our Terms of Service and Privacy Policy, including the terms related to data collection, communication, and security.

You further consent to receive text messages from BillWell, including general and/or promotional messages. You may opt out of receiving general and/or promotional messages at any time by following the opt-out instructions provided in the messages. Your continued use of our services constitutes your ongoing consent to these terms.

No Mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared or sold to any third parties.

OPT-OUT

You may choose to stop receiving general and/or promotional text messages from BillWell at any time. To opt out, simply reply to any text message you receive from us with the word ‘STOP’ or ‘UNSUBSCRIBE.’ Once we receive your opt-out request, we will promptly remove your number from our general and/or promotional messaging list. Please note that opting out of general and/or promotional messages will not affect your ability to receive important service-related communications.

MESSAGE FREQUENCY AND CONTENT

By subscribing to BillWell’s text messaging service, you agree to informational messages related to your medical billing information. Message frequency may vary based on your preferences or activity. Message and data rates may apply. You can opt out of receiving these messages at any time by following the instructions provided in each message.

LIABILITY and DISCLAIMERS

BillWell is not responsible for any delays, failures in delivery, or any other issues related to the transmission or receipt of text messages. Delivery of text messages is subject to effective transmission by your mobile carrier and is not guaranteed by BillWell.

By subscribing to our SMS services, you acknowledge and agree that BillWell will not be liable for any damages, losses, or injuries arising from or related to the use or failure to receive any text messages, including but not limited to, delays, non-delivery, or technical issues. Your use of our SMS services is at your own risk, and we provide our services on an ‘as-is’ basis without any warranties of any kind, express or implied.

DATA SECURITY and INFORMATION HANDLING

BillWell is committed to protecting the security of your personal information. We implement industry-standard security measures to safeguard your data against unauthorized access, use, or disclosure. However, it is also your responsibility to protect the confidentiality of your account information, and any passwords associated with your use of our services.

You agree to notify BillWell immediately of any unauthorized use of your account or any other security breach. BillWell will not be liable for any loss or damage arising from your failure to protect your account or personal information adequately. By using our services, you acknowledge and accept that no data transmission over the Internet or mobile networks can be guaranteed to be 100% secure, and therefore, you use our services at your own risk.

PRIVACY POLICY

BillWell collects personal information from you when you interact with our services, including when you sign up, make purchases, or communicate with us via text messages. The types of information we collect may include your name, contact details, payment information, and any other information you voluntarily provide.

We use this information to provide, maintain, and improve our services, process transactions, communicate with you, and comply with legal obligations. Your information may be shared with trusted third-party service providers solely for the purpose of operating our business and fulfilling our commitments to you. We do not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.

You have the right to access, correct, or delete your personal information at any time, and we are committed to handling your data in a secure and transparent manner.

DATA PROTECTION

BillWell takes the security of your personal information very seriously. We employ industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, disclosure, or destruction. We continuously monitor our systems to ensure your information is safe and secure, and we are committed to maintaining the highest levels of data protection to safeguard your privacy.

EXPLICIT NON-SHARING OF INFORMATION

BillWell is committed to upholding the highest standards of privacy for all personal information collected through our text messaging services. We do not sell, rent, distribute, or trade your personal data to third parties without your explicit consent unless legally required to do so. Any information shared with third parties is exclusively for the purpose of delivering our services to you. We assure you that your data will never be shared with third parties for marketing purposes.

OPT-OUT INSTRUCTIONS

If you no longer wish to receive text messages from us, you can opt out at any time by replying with the word ‘STOP’ or ‘UNSUBSCRIBE’ to the number from which you received the message. Upon receiving your request, we will promptly remove you from our messaging list, and you will no longer receive further text communications from us.

CHANGES TO THE PRIVACY POLICY

BillWell may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will notify you by updating the “Last Updated” date at the top of this policy. In the event of significant changes, we will provide a more prominent notice, such as sending an email notification or displaying a notice on our website.

By continuing to use our services after these changes, you agree to the revised Privacy Policy. We encourage you to periodically review this policy for the latest information on our privacy practices.

Here are some example messages based on Mixed Case use accounts (Customer Service, Account Notification, Scheduling/Delivery Notifications)

Hello (Customer’s Name). This is BillWell. One of our support staff will contact you shortly to answer questions about your account or inquiry. Msg frequency varies. To opt out of SMS notifications, please reply “STOP.” Msg and data rates may apply. Reply HELP for help.

Hello (Customer’s Name). This is BillWell. A new document related to your recently performed medical services has been mailed to the address on file. Msg frequency varies. To opt out of SMS notifications, please reply “STOP.” Msg and data rates may apply. Reply HELP for help.

Hello (Customer’s Name). This is BillWell. We’re sorry to inform you that there is an issue with your recent billing. Your payment did not go through. Please check your payment information and update it in your account settings to avoid any disruption in service. If you have any questions, please contact our customer care at PHONE NUMBER. Thank you. Msg frequency varies. To opt out of SMS notifications, please reply “STOP.” Msg and data rates may apply. Reply HELP for help.